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“I will share your feedback about… with our.

“Your feedback will be shared with the appropriate department” “Please contact us if you have any questions about your…. “I have reviewed your online account and I see that…”

“We regret any inconvenience this may have caused” So, without further ado, here’s the list of phrases, alongside some suitable replacements. We give you five negative phrases that are commonly used and more positive words to use instead. While we warned you to avoid “scolding” advisors for using certain words and phrases, you need to coach better alternatives. Negative Phrases That You Should Stop Writing to Customers Right Now So, make sure you take context into consideration and coach advisors so the “banned” words and phrases in this article are omitted from your email, chat and social media responses to customers. “For example, a customer could end a sentence by saying: ‘Is that a problem?’, for which it is only natural to respond by saying ‘no problem’.” ’no problem’ because it is too colloquial, and it implies that there was a problem to begin with, but there are cases where it is acceptable to reply with ‘no problem’.” While there is a big appetite for this type of ‘never write that’ scolding, the people who get scolded – frontline customer service writers – will just accept it, as opposed to learning from it.